Abstract
Purpose
This study is exploratory research which aims to understand how users gain support from the online mental health community (OMHC) 18 percent and whether engagement with this community may possibly lead to increased self-efficacy.
Design/methodology/approach In total, 128 users of an OMHC, 18 percent, completed an online questionnaire that asked open-ended questions about the community and how users engaged with it. The results were analysed using quantitative and qualitative methods.
Findings Based on the construct of self-efficacy within social cognitive theory, it is evident that the platform provides users with increased self-efficacy and encourages further support seeking in a professional capacity, either via an online or offline platform.
Originality/value OMHCs provide a therapeutic, peer-to-peer space for users in times of crisis which have the possibility to increase self-efficacy when engaged with. However, users must acknowledge that although the online platform is an efficacious resource, it cannot be used as a principal proxy for offline treatment.