Abstract
Discussion Forums are important collaborative spaces to enhance
learning experiences, however, the research shows that they are used
sparingly. Hence, there is a need to design innovative strategies to
promote participation in the Discussion Forums. A Moderator Augmented
Extended Discussion Forum was created based on the Learner-Centric
MOOC Model. The aim of this study is to examine the effect of this
intervention on participation and course completion, as well as identify
the factors influencing forum participation through the extended UTUAT
model. Data was collected from MOOC course logs and a survey. Partial
Least Square-Structural Equation Modelling and Necessary Condition
Analysis were used to determine the intentions to use the Discussion
Forum. The results indicate that usage of the forum was instrumental in
increasing participation and motivation to complete the course.
Subsequently, the results from the extended Unified Theory of
Acceptance and Use of Technology model indicate that Performance
Expectancy, Self-Efficacy, and Discussion Forum uniqueness were the
major factors influencing the Behavioural Intention and Usage
Behaviour. The study concludes that the Augmented Discussion Forum
facilitated peer learning, improved participation, and enhanced learner
performance, thus resulting in better course completion rates. These
findings provide course designers, course instructors, MOOC developers,
peer researchers, and academicians with insights into the optimization
of forums and adoption of learner-centric strategies while designing
Discussion Forums and related activities.