Abstract
Emerging technologies in the era of digital supply chain have fostered the development of innovative strategies to enhance the last mile delivery system within logistics to improve overall efficiency within the supply chain. Among these, drone technology is gaining prominence due to its distinctive attributes such as rapid delivery capabilities, cost effectiveness and high operational flexibility thus providing competitive edge to the businesses to respond to customer delivery requirements. While drone technology contributes to achieving a responsive supply chain, several challenges impact their commercial deployment and scalability of drones logistics network. This paper identifies the critical challenges that impact the implementation and utilisation of the drone technology within last mile delivery encompassing various external and internal factors. The findings underscore the necessity for a nuanced understanding of these multifaceted barriers to ensure successful integration of drone into the last mile delivery system for an efficient and responsive supply chain.