The possible effects of cognitive dissonance and impression management on customer satisfaction in new housing.

Conference paper

Peer reviewed

Tony Auchterlounie and John Hinks

2nd International Postgraduate Research Conference in the Built and Human Environment

University of Salford

2nd International Postgraduate Research Conference in the Built and Human Environment (University of Salford, 11/04/2002–12/04/2002)

11/04/2002

Abstract

Customer satisfaction

cognitive dissonance

Perception

attitude

impression management

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Title: The possible effects of cognitive dissonance and impression management on customer satisfaction in new housing.
Creators - without role: Tony Auchterlounie
John Hinks
Publication Details: 2nd International Postgraduate Research Conference in the Built and Human Environment
Conference: 2nd International Postgraduate Research Conference in the Built and Human Environment (University of Salford, 11/04/2002–12/04/2002)
Publisher: University of Salford; University of Salford
Identifiers: 999477008841; ISBN 1-900491-70-2
Academic Unit: Construction
Language: English
Resource Type: Conference paper
Date submitted: 11/04/2002
Comment: Metadata only available from this repository.