Abstract
This paper examines preliminary findings from a research project designed to employ a “whole of institution” (Kift, 2015) approach to mapping the student journey at the University of Bolton, UK. The institution is diverse: a significant proportion of students are mature, first-generation, part-time, from state schools and colleges and from low socio-economic backgrounds (NS-SEC 4-7). The journey mapping project applies the ICE Model (ideas, concerns, expectations) to understand the factors (perceived and real) that affect engagement and transition to university. The data is being used to design student experience interventions to facilitate adjustment to university and to inform an early intervention and transitional support model. Participants’ responses from questionnaires, focus groups and semi-structured interviews are analysed to determine perceptions of their adjustment to university, their expectations and their experience. The following discussion addresses how the data informs the application of transition pedagogy (Kift, 2009) in our own context.