Abstract
The hotel industry has always been seen as vibrant, glamorous, and profitable. However, the novelty of working in the hotel industry is wearing off due to the demands and expectations from both the management and customers. The pressure to deliver high quality services and the expense to maintain the status quo in a hotel have become problematic. Employees are experiencing a wide range of issues including work related stress. Occupational stress as commonly known is one of the contributory factors connected to poor health, psychological and mental well-being. Using a qualitative data approach from 3-4-5-star hotels in Cyprus and the United Kingdom, the supervisors' pleasant demeanour shadowed by social, physical, and psychological issues is unveiled. By also unraveling occupational stress through the lenses of supervisors in the hotel industry, this study will help the hotel management to take appropriate action to address the occupational stress amongst employees which is a huge issue in the sector.