Abstract
This paper reports on research being undertaken for the UK Society of College National and University Libraries (SCONUL) to investigate how UK university libraries can best support international students, culminating in guidelines which will be published by SCONUL in December 2007. The research examined the issues surrounding the debate over exclusivity versus inclusivity which affect the provision of library services for international students. Results include what techniques UK university libraries are currently employing; feedback from international students about their priorities for library support and how that matches library staff perceptions; and with whom university libraries need to work to improve service provision. The research identified examples of good practice in providing a truly inclusive library service for international students and explored whether issues faced in UK libraries are reflected by experience in other developed countries.